VOLUNTEER

Join the team that makes the magic happen.

Join Our Team!

All of the people who put our convention together — from the chair right down to our gophers — are volunteers. Every aspect of our convention happens with volunteer help, from check in at Registration, to panels and presentations running during our event, and to the AV crew that puts together the awesome dances and big shows.

Our volunteers take time out of their busy schedules, giving their spare hours to make sure the convention runs successfully. Without them, Furnal Equinox simply wouldn’t happen. As our convention grows, we try to offer more to our attendees, and that requires us to constantly grow our volunteer team!

That’s where you come in.

Apply now!

For some information about Staffing or Volunteering with Furnal Equinox, feel free to look at our Volunteer Information Package.

Staffing / Volunteering Opportunities

All Staff roles expect a minimum amount of time invested at convention, usually in the order of 16 hours. There is no such requirement for Volunteer roles.

Attendee Facing Roles

Registration

Registration is the first interaction that our attendees have with the convention. As a member of the Registration team, you’ll be making a positive first impression on our attendees by making sure they don’t have to wait in line too long, allowing them to quickly get out to enjoy the convention!

All roles benefit from experience in time-sensitive customer service roles. In all Staff roles, training will be provided prior to convention. As Staff-level roles will be handling attendee personal information and money, a background check is requested prior to the convention, which the convention is able to assist with.

Registration Supervisor – Staff

  • Responsible for managing a group of Registration team members and addressing attendee escalations.
  • Assisting with customer service prior to the convention through online ticketing systems.
  • Previous experience in management is a major asset.
  • Experience using web-based systems for data entry is recommended.
  • Experience with cash handling and payment processing is recommended.

Registration Operator – Staff

  • Utilizing our registration system to check in attendees.
  • Distributing badges and swag as appropriate.
  • Sitting for extended periods of time is required.

Queue Usher – Volunteer

  • Responsible for directing attendees to appropriate Registration line.
  • Positive and forward attitude is recommended.
  • Previous experience in customer service roles is an asset.
  • Standing for extended periods of time is required.

Registration Gopher – Volunteer

  • Retrieving attendee items (badges, swag, or other items) when requested by a Registration Operator.
  • Requisitioning items from other departments as needed.
  • Some lifting and/or carrying will be required, and standing for extended periods of time is expected.
Volunteers

The Volunteer Department is responsive to and supportive of all other departments, and an excellent way to get to know many other components of the convention. Ultimately responsible for assigning Volunteers out to other departments, and assisting in escalating people to Staff roles, they provide as-needed resources and coordination of Volunteers for larger events. Training with proprietary systems will be provided prior to the event.

All roles benefit from experience in retail environments or a customer service roles. As Staff-level roles will be handling Volunteer and Staff personal information, a background check is requested prior to the convention, which the convention is able to assist with.

Volunteer Supervisor – Staff

  • Provide feedback on policies and decision-making in the department, as well as able to handle escalations at convention and through online ticketing systems prior to event.
  • Coordinate with other departments to determine Staff and Volunteer needs.
  • Provide at-convention Information Desk services and delegation of temporary Volunteers from our general pool.
  • Data entry is a big component of this role, and previous experience is recommended.
  • Effective interpersonal communication skills are necessary for this position.
  • Sitting for extended periods of time is required.

Volunteer Assistant – Staff

  • Provide information to Staff or Volunteers about policies.
  • Provide at-convention Information Desk services and delegation of temporary Volunteers from our general pool.
  • Effective interpersonal communication skills are necessary for this position.
  • Sitting for extended periods of time is required.

Information Clerk – Volunteer

  • Provide at-convention Information Desk services.
  • Escalation of questions beyond their capability to supervisors and on-the-job training to become more comfortable with the event in general.
  • Effective interpersonal communication skills are necessary for this position.
  • Sitting for extended periods of time is required.
Security

Convention Security is, at its core, a customer service role, both an essential and fun part of our convention team. Their role is to make sure attendees are having a good time while staying safe and operating within the convention and venue’s rules. As Staff-level roles may require access to attendee personal information, a background check is requested prior to the convention, which the convention is able to assist with.

Security Team Member – Staff

  • Responsible for working predetermined shifts, which will take into account events that the team member wishes to otherwise attend.
  • Answering general attendee questions and directing them to locations where they can get further information (Convention Operations, Information Desk).
  • Serving one or more of the following roles:
    • Roving the event space looking for infractions to established rules or policy and discussing these with attendees.
    • Controlling access to rooms or convention space based on badge designation.
    • Crowd control, especially for events expecting an increased attendance.
    • Other roles as defined by department leadership.
  • Experience with customer service or retail environment is recommended.
  • Experience with radio protocol is recommended.
  • First Aid certification is an asset.
  • Depending on roles assigned, extended periods of standing or walking may be required.
Convention Operations

Convention Operations (“ConOps”) is a hub for the convention. Whether it be assisting attendees with a variety of concerns such as lost items or complaints, distributing supplies to other departments or coordinating communication, ConOps does a little bit of everything. If you’re looking for a dynamic and rewarding experience, then ConOps might be for you.

ConOps Shift Supervisor – Staff

  • Manage a team in the day-to-day running of Convention Operations.
  • Provide a point of attendee escalation.
  • Experience in management recommended, preferably in a customer-service based role.
  • Experience in data entry in a web-based format is recommended.

ConOps Assistant – Volunteer

  • Assist with a variety of attendee questions and concerns, including but not limited to:
    • Accepting reports of lost items or identifying found items.
    • Providing direction to convention locations and events to attendees.
    • Addressing concerns or complaints about the convention.
    • Communicating event or timeline changes to attendees.
  • Manage radio distribution, and assist in radio communication between departments.
  • Experience in customer service is a great asset.
  • Ability to work in a fast-paced teamwork driven environment with attention to detail and organization.
  • Experience with radio protocol not required, but an asset.
  • Standing for extended periods of time may be required.
Dealers' Den

Dealers’ Den is always a lively place for our Dealers to show off their hard work and connect with attendees. Volunteering in the Den means working with our dealers, addressing their concerns, and generally ensuring they’re well taken care of. If you’re looking for a role that helps give back to the creative minds that support our fandom, then the Den might be the place to be.

Dealers’ Den Supervisor – Staff

  • Manage Den volunteers in day-to-day operations, delegating tasks and directing efforts/manpower as needed.
  • Provide a point of escalation for dealer needs and concerns.
  • Direct overall set up and tear down of Dealers’ Den according to Den floorplan and dealer requests.
  • Experience in management, preferably in a customer service role, is recommended.
  • Attention to detail, superior organization skills and ability to work under pressure are all assets.

Dealers’ Den Gopher – Volunteer

  • Requisitioning items from storage or other departments as needed.
  • Assist dealers with set up and tear down as needed.
  • Assist with dealer concerns if able, and escalate to appropriate point of contact if needed.
  • Experience in customer service is recommended.
  • Heavy lifting and extended periods of walking, sitting or standing may be required.

Con Store Operator – Volunteer

  • Operate point of sale system at our con store, ensuring con store runs smoothly and displays are organized.
  • May be required to assist Registration in distributing convention “swag” if the need arises.
  • Experience in a customer service role, particularly with merchandise and/or a point of sale system are definite assets.
  • Heavy lifting and sitting for extended periods of time may be required.
  • As this roles will be handling money, a background check is requested prior to the convention, which the convention is able to assist with.
Art Show

Our Art Show offers artists an opportunity to share and sell their work in a silent auction format. Being part of the Art Show team means facilitating relationships with artists and attendees alike, and providing a professional display of the quality work that our artists can produce.

Art Show Team – Staff

  • Facilitate accepting, displaying, and logging of Art Show or Charity items according to standard policy.
  • Ensure policies of the Art Show space are respected (photography policy, 18+, obstructions of space, etcetera).
  • Customer relations experience is essential to support interactions with both artists and attendees.
  • Attention to detail and good organizational skills are essential to the role.
  • Experience with Art Show departments at other events is an asset.
Lounge

Lounge Attendant – Staff

  • Responsible for monitoring and tending to the board game and video game inventory in the Lounge, with a mind towards security of assets.
  • Responsible for keeping accurate logs of game loans.
  • Attention to detail and customer service experience is recommended.

Tournament Facilitator – Staff / Volunteer

  • Responsible for coordinating competitions and tournaments that engage convention attendees.
  • Experience running tournaments and engaging an audience is recommended.

Technical Roles

Audio Visual

Backstage and front of house, the AV team makes the magic happen when producing our headline events. We’re always looking to bring more people on board to help make our shows bigger and better!

AV Team – Camera Operator – Staff

  • Camera operators form the core of the video team under direction from the technical director in order to produce the live video for headline events.
  • Previous experience with broadcast cameras an asset, but not required.
  • Ability to follow instructions is required.

AV Team – General Technician – Volunteer

  • AV technicians assist the sound, lighting, and video leads with equipment setup, operation, and troubleshooting.
  • This position is an entry level position for those looking to gain experience.
  • Previous experience is helpful, but the ability to follow instructions is required.
  • Preferably able to assist in lifting heavy objects, some of our equipment is in excess of 50 lbs.

Production – Stage Manager Assistant – Staff

  • The assistant to the stage manager functions as a reliable steering voice to back up the stage manager.
  • The stage manager and assistant form a singular unified direction to produce the show on-stage. Strong communication skills, and previous experience with stage management are an asset.
  • The ability to follow instructions is required.

Production – Backstage Crew – Volunteer

  • Backstage crew members are responsible for equipment movement, stage transitions, and assisting talent/acts as required.
  • Previous experience is an asset, but ability to follow instructions is required.
Information Technology

Working behind the scenes to ensure the convention runs smoothly, I.T. is a critical role that manages all the equipment that helps run the convention. Whether it be as public as the computers at Registration or something much more behind the scenes, there’s always a place for someone interested in the field.

I.T. Team – Staff

  • Setting up and tearing down I.T. equipment for all departments as needed.
  • Troubleshooting I.T. related issues at con.
  • Managing I.T. assets throughout the convention cycle, including hardware procurement, Furnal Equinox email accounts and website administration.
  • Previous experience with I.T. is a must.
  • Proven ability to work well under pressure, prioritize multiple issues, and provide prompt service.

I.T. Setup Assistant – Volunteer

  • Setting up and tearing down I.T. equipment for all departments as needed.
  • Previous experience with I.T. is an asset, ability to follow instructions is required.

Event Support Roles

Programming

Panel Team – Staff

  • This position involves communicating with panelists and potential panelists in order to develop their panel ideas with an eye for quality.
  • Working as part of a team to select panels that are fitting with our event.
  • Coordinating panels at event in keeping with scheduled start and end times, and ensuring that panelists have what they need to run their panels / socials.
  • Monitoring headcount and building constructive feedback to improve panel quality in future.
Charity

Our Charity department is responsible for making charity recommendations and coordinating with the selected charity and other departments. The Charity department also puts on the yearly Charity Auction.

Charity Lead – Staff

  • This is a Department Head role, and as such, responsibilities such as setting budget and providing regular reports during the calendar year will be required.
  • Engage with charity representatives to evaluate options for yearly represented charity, which occurs during the calendar year prior to the convention.
  • Liaise with selected charity prior to and during event in order to ensure their needs are met and that they be present at scheduled events.
  • Engage potential contributors for charity donations.
  • Working with other departments to creatively raise money.
  • Positive and encouraging demeanour is required.
  • Experience working with others in a collaborative environment is required.
  • Ability to establish and commit to deadlines is required.

Charity Auction ‘Runner’ – Volunteer

  • Will be responsible for showcasing items to the audience during the Charity Auction.
  • Ability to walk and be otherwise mobile for extended periods (the Charity Auction usually lasts 2 hours).
  • Experience giving potentially breakable items the appropriate care and consideration.

Charity Auction Bid Collector – Volunteer

  • Will be responsible for monitoring the crowd for bids during the Charity Auction and indicating them to the Auctioneer.
  • On final bid, note the bid amount and badge number of the attendee and provide these to the payment processing team.
  • This role requires attention to detail and observational skills, and be able to operate quickly and efficiently.
  • Ability to write clearly for note-taking purposes.
  • Ability to walk and be otherwise mobile for extended periods (the Charity Auction usually lasts 2 hours).

Charity Auction Bid Tracker – Volunteer

  • Will be responsible for noting the number of bids and range of bids during the Charity Auction.
  • Will also assist in tracking of the final bid and badge number as these are turned in by the Bid Collectors.
  • Provide notated information to Registration representative as sales are completed.
  • This role requires experience working with Office or Google Suite applications for the purpose of tracking information digitally.
  • This position will require extended periods of attention and is a seated role.
  • Attention to detail and the ability to multitask are required.
  • Customer Service experience is an asset.
Fursuit

Our Fursuit team is responsible for putting together an enjoyable program of events for our fursuiters, and the general attendees interested in watching them! They’re also responsible for the services and conveniences provided to fursuiters in our headless lounge.

Fursuit Team – Staff

  • Attend headliner events such as Fursuit Games, Fursuit Parade, or others, and help in any way necessary to support the event.
  • Attend or supervise events involving fursuiters such as the Masquerade, Dance Competition, or others, in order to ensure the fursuiters are properly supported.
  • Assist in setup/teardown of Fursuit Lounge and the monitoring thereof.
    • Continual monitoring of the water, straw, and cup supply in the Fursuit Lounge is a key component of this role and the escalation of issues as necessary.
  • Experience working with others in a cooperative environment is recommended.
  • Ability to do repetitive tasks, make appropriate assessments, and make logical decisions, as a result, is a requirement of this role.

Fursuit Assistant – Volunteer

  • Attend headliner events such as Fursuit Games, Fursuit Parade, or others, and help in any way necessary to support the event.
  • Assist in setup/teardown of Fursuit Lounge and the monitoring thereof.
    • Continual monitoring of the water, straw, and cup supply in the Fursuit Lounge is a key component of this role, and the escalation of issues as necessary.
  • Ability to do repetitive tasks is a requirement of this role.
Logistics

Our Logistics team are a dedicated series of individuals who are largely responsible for moving the convention from storage to our hotel location. Most of these roles have requirements focused on load-in and load-out, which are respectively before the official start and after the official end of the event. Hours for these roles are typically rewarded at a higher amount for Volunteer purposes than typical hours during the convention, as individuals with availability during these times tend to be less common.

Logistics Team Member – Staff

  • Willing to assist with inventory at the convention storage locker outside of the convention, during the calendar year leading up to the event.
  • Make occasional trips to the storage locker during the calendar year leading up to the event for logistics tasks.
  • Be available for Logistics tasks during the convention (namely setup and tear-down).

Cube Van Driver – Volunteer

  • Comfortable driving a larger vehicle (20′ cube van) in the GTA, with the appropriate license to do so (G license equivalent in Ontario).
  • Willing to provide a driver’s abstract upon request.
  • Available on Thursday prior to the event and/or the Sunday evening following the event to support load-in and load-out of convention gear.
  • Willing to assist with loading and unloading the vehicle, which may require lifting heavy objects as part of a team.
  • Hours for this role are offered at 1.5 times normal Volunteer hours.

Passenger Vehicle Driver – Volunteer

  • Comfortable driving a sizeable passenger vehicle (up to 8 seats) in the GTA, with the appropriate license to do so (G license equivalent in Ontario).
  • Willing to provide a driver’s abstract upon request.
  • Available on Thursday prior to the event and/or the Sunday evening following the event to support load-in and load-out of convention gear.
  • Willing to assist with loading and unloading the vehicle, which may require lifting heavy objects as part of a team.
  • Hours for this role are offered at 1.5 times normal Volunteer hours.

Setup / Teardown Assistant – Volunteer

  • Available on Thursday prior to the event and/or the Sunday evening following the event to support load-in and load-out of convention gear.
  • Willing to assist with loading and unloading the vehicle, which may require lifting heavy objects as part of a team.
  • Hours for this role are offered at an increased value compared to normal Volunteer hours.

Creative Roles

Art and Publications

Art Coordinator – Staff

  • This is a Department Head role, and as such, responsibilities such as setting the budget and providing regular reports during the calendar year will be required.
  • This is a role that will require no specific time at the convention.
  • Responsible for overall graphic design and brand management of our yearly event, focusing both on the yearly brand as well as overarching convention brand.
  • Responsible for coordinating artistic volunteers to provide formally requested art assets to give the convention a polished presentation.
    • Specific deliverables include registration badges, promotional buttons, the design and format of the convention Conbook, promotional advertisements, posters, Convention Store custom items, and promotional banners.
  • Experience with Adobe or equivalent products, artistic production and brand management are requirements for this role.
  • Experience prioritizing and coordinating with a small team is required.

Artist on Call – Volunteer

  • This is a role that will require no specific time at the convention.
  • Time invested will translate directly to Volunteer hours, and may eventually offer otherwise unique rewards.
  • Art requests made by the department will be offered to artists on call, and subject to the artist’s schedule and availability can be completed and submitted to the Art Coordinator.

Conbook Assistant – Staff / Volunteer

  • This is a role that will require no specific time at the convention.
  • This role is specifically responsible for assisting in the development and production of the Conbook, including formatting, content management, and outsourcing information requests to the appropriate departments.
  • Experience with Adobe or equivalent products (specifically Photoshop and InDesign) is required.
Sponsor Experience

Sponsor Liaison Lead – Staff

  • Responsible for finalizing the year’s sponsor perks and swag, including building and managing a budget for such, which occurs during the calendar year prior to the convention.
  • Responsible for managing team members within the department.

Sponsor Liaison Team – Staff

  • Responsible for formulating surveys for attendees to respond to, identifying any issues or strengths.
  • Researching new sponsor offerings, including perk items and events.
  • Assisting Sponsors and Supersponsors at the event to ensure they have a good experience.

Relationship Roles

Communications and Publicity

Communications Second In Command – Staff

One of the most understated, yet critical aspects of any event is communication. With the rapidly-growing audience of Furnal Equinox, both internally and externally, being able to get information passed around effectively and timely is crucial for a successful convention.

  • Helping to maintain the convention’s digital and social media presence.
  • Work with internal departments to ensure timelines for communication milestones are met.
  • Previous experience in a similar role, either professionally or at other conventions, is strongly recommended.
  • Knowledge of web design, online tools and services, and graphic design familiarity are all assets to this role.
  • Possessing a friendly, team-oriented demeanor, and a customer-driven passion.
  • Willing to learn and be a driving force behind FE’s growth!

Web Designer – Staff

Furnal Equinox’s website, like the convention itself, always strives to grow and improve with three goals in mind: convey information that’s helpful and relevant, make that information easily accessible and intuitive, and provide a consistent branding of our convention through high-quality content.

  • Helping to maintain and update information on the convention website.
  • Experience with CMS systems (WordPress) and HTML/CSS coding.
  • Experience with Graphic Design (Adobe Suite, GIMP, or equivalent).
  • Flexible ability to update website in a quick and accurate fashion.
Guest of Honour Liaison

Guest of Honour Liaison – Staff

  • Providing a crucial point of contact for our Guests of Honour, the Liaison is the face of the convention for our GoHs. They provide a source of information, assistance with any issues that arise, and putting our best foot forward in welcoming them to Furnal Equinox and making sure they have a fantastic time during our stay with us.
  • Prior experience in customer service is required.
  • Attention to detail, conflict resolution, information provision and superior communication skills are required assets.
  • Accessibility to address GoH concerns/issues throughout entire convention, and during the lead-up to the event.
Hotel Liaison

Hotel Liaison – Staff

  • Our Hotel Liaison is our primary link between Furnal Equinox and our friends at the Westin Harbour Castle. Dealing with both hotel and convention concerns before and during the convention, the Hotel Liaison is a capable person that can reach out to either group to resolve issues and communicate concerns.
  • Prior experience in customer service is required
  • Attention to detail, conflict resolution, information provision and superior communication skills are required assets
  • Ability to address hotel concerns/issues throughout the entire convention, and during the lead-up to the event.