Frequently Asked Questions
General Questions As a rule, all public areas of our convention are kept at a PG rating. Areas and/or events that are marked 18+ will be stated explicitly within individual panel listings. Please note that parents/guardians/chaperones are responsible for the supervision of minors around marked areas. Be sure to bring the following: Also, consider these things: Not at all! There are no requirements to do anything in particular to be a part of our convention, and many attend the convention even if they don't identify as 'furry'. Many simply attend to explore the community or hang out with friends. Costumes and accessories are just part of the fun! Attendees who wish to record any sort of media for personal enjoyment are encouraged to do so! For individuals or media personnel who are recording our events for research, reporting, or commercial uses, they must be approved by the convention prior to the event and wear a convention-provided Media Pass at all times. If you're interested in receiving more information, please reach out on the Contact Us page.What’s the general content rating of the convention?
What should I bring to the convention?
Do I need to be a ‘furry’ or wear animal costumes to be a part of this convention?
Can I take pictures or film this event?
Registration
When does pre-registration end?
Our "Guest" Tier registration level will be available for sale until the convention, or we reach venue capacity; however, all other Tiers will only be available until November 30th or while supplies last. As we only have a limited quantity of each tier available, we will likely sell out of all registration tiers; therefore, we recommend registering early to avoid disappointment.
For full details, check out our Registration page!
Are day passes available for purchase?
Day passes for each of the days will be available for purchase both in advance and at the door. If you are considering attending for more than one day, a "Guest" tier registration saves you time and money.
Are night passes for the dances available for purchase?
Unfortunately, we do not sell night passes. You must purchase at least a day pass to attend and participate in convention events and dances.
Can I buy registrations at the door?
All upper tier registrations (Supporter and above) are available only until Nov 30th. Guest Tier and Day Passes, will be available for purchase at the door, while supplies last. Avoid disappointment and save money by registering in advance.
Is there a deadline to purchase upper-tier registrations?
Yes, all our upper-tier registrations (“Supporter” tier and above) are only available until midnight Nov 30th. After this date, they will no longer be available for purchase, as this allows us to ensure all merch that comes with these tiers can be ordered and available come convention time.
For our "Guest" tier registrations, this tier will be available until the convention or until we reach venue capacity. If you are considering attending for more than one day, a "Guest" tier registration saves money and time.
If you are travelling a long distance to attend Furnal Equinox, we strongly recommend pre-purchasing a "Guest" tier registration online to avoid the potential disappointment of passes being sold out at the door.
I’m not sure if I registered or not. How can I check?
You should have received a registration confirmation message to the email address you specified. If you can't find this email, you can . If you are still having issues, you can check in with our Registration team on the Contact Us page.
Can I upgrade my registration, add merchandise, or change my registration details after I register?
Your registration confirmation email contains a link to view your registration. When viewing your registration, you may see the following options:
- “Change Ticket Types” to upgrade registration tiers, and
- “Edit/Complete Info”, which allows you to select clothing sizes (for certain tiers), add dietary restrictions (for certain registration tiers), add merchandise, or change registration details.
If you are upgrading registration tiers, make sure you complete both options #1 and #2 in order.
If you do not see these options, you will need to reach out to our Registration team on the Contact Us page for further assistance.
Changes to merch associated with any upper tier registrations, or added to Guest tier registrations, cannot be made after Nov 30th, as all orders will be placed with our vendors at that time. Additional information cannot be modified after Jan 31st, and you must contact us for assistance.
Can I give my badge to someone else if I can’t attend?
Your registration is tied to your legal name and ID.
Prior to Feb 1st, you may change your account information if you wish to assign a registration to someone else. Please see the previous question for details. After this date, all changes will be locked, and you will need to reach out to our Registration team on the Contact Us page for further assistance.
For upper tier registrations (Supporter and above), although you can transfer your registration to someone else, changes cannot be made to any merch items ordered after Nov 30th, including any sizing, as the items will have already been ordered at that time.
Giving or ‘selling’ your badge away to someone else without following the above process, sharing a badge, or attempting to access convention space with a badge other than your own will incur penalties for all persons involved.
Can I pick up someone else's badge?
You are only allowed to pick up a badge for yourself, from a registration that matches the information on your ID.
You cannot:
- Register for more than one badge under your name
- Use your ID to pick up multiple badges.
- Bring another person's ID to pick up their badge.
- Ask the registration team to provide you with another person's badge.
I cannot come to the con anymore or wish to downgrade my registration. Can I get a refund/rollover?
Deadlines:
Refund/Rollover/Downgrade of Supporter or higher tiers: November 30th, 2026, 11:59 PM ET
Refund of Guest tier / Day Pass: December 31st, 2026, 11:59 PM ET
Rollover of Guest tier / Day Pass: January 31st, 2027, 11:59 PM ET
Due to the requirement to commit to certain costs associated with your registration, we are unable to offer any requests for rollovers/refunds after the dates listed above.
The following refund policy is in place to offset costs of cancellations.
- Refunds/downgrades are subject to a 3% charge to cover payment/system processing fees.
- Rollovers are not subject to the charge. A voucher code will be issued, equal to the amount paid for your registration.
- Rollovers are good for one year, and cannot be further carried over to later years:
- Vouchers issued during FE2025 are no longer valid and cannot be used
- Vouchers issued during FE2026 registrations are valid for FE2027 registration and expire afterwards.
- Vouchers issued during FE2027 registrations are valid for FE2028 registration and expire afterwards.
- You may gift the voucher code to anyone – you do not need to notify Registration in advance.
In order to refund/downgrade/rollover a registration, you must send an email to registration@furnalequinox.com with the following:
- Specify if it is a refund, downgrade, or rollover request
- Write to us using the email address you used to register for Furnal Equinox
- Please forward the original order/confirmation email if available. If not available, you must provide us with as much information as possible to verify your registration.
- For refunds and downgrades, please state in the email that you accept the 3% charge to cover payment/system processing fees. We cannot complete your request without your acknowledgement of our refund policy.
- If we write back to you requesting further information, please respond to us within one week. If there is no response from you after one week, the request will be considered closed, and no action will be taken.
Additional Notes:
Please be advised that refunds will only be issued in Canadian funds, which may result in a different exchange rate compared to the original date of purchase.
Our payment provider will provide refunds to the original method of payment within 120 days of registration. If you fall outside this date, we will use alternative methods to refund you your registration cost in Canadian dollars. Alternate methods may take 1-2 months of processing time.
Refunds will be issued to the original cardholder.
What can I use as a Photo ID?
All attendees must provide a form of current (not expired) government issued ID. We accept many forms of photo ID, but the most common examples are:
- Driver's License
- Passport
In the event you don't have these documents and are a resident of Ontario, we recommend applying for an Ontario Photo Card.
Please present original forms of ID. Do not present photocopies, scans, or photos of your ID.
If you have additional questions, please reach out to our Registration team on the Contact Us page.
I’m a minor (under 18 years old at the time of the convention) – what do I need to do?
All minors must complete a Parental Consent Form and bring it to the convention when picking up their badge.
Minors under the age of 15 must also have a parent/guardian with them at all times in convention space.
I require a support person to help with a disability (as defined by the Accessibility for Ontarians with Disabilities Act). Do they have to pay?
The support person is not required to pay an admission fee. They are eligible for the equivalent of a Guest tier registration at no cost. Should they wish to register at a higher tier, they will need to pay the difference.
In order for us to properly accommodate, please reach out to our Accessibility department on the Contact Us page for registration instructions.
I lost / misplaced my badge!
Found badges are sent to the Registration department, not the Lost and Found at Con Ops. Please check with Registration during the convention.
Our Registration team offers a replacement badge at a $30 CAD fee, provided your ID matches an existing registration.
In the event you find your original badge following receiving a replacement, present both badges to the Registration department. The cost of the replacement badge will be refunded after the replacement badge is surrendered.
Giving your badge away to someone else and attempting to buy a replacement of the same badge, or attempting to access convention space with a badge other than your own will incur penalties for all persons involved.
I plan to change OR I changed my legal name. What do I need to do?
The legal name on the registration must match your government-issued ID.
If you have not received an official legal name change certificate or government-issued ID with your new name, please register using your current legal name.
If your legal name has changed after you registered, contact us to update your registration with your new name. Prior to Feb 1st, you may directly edit your registration via a link in your registration confirmation and update your legal name yourself.
If your legal name has changed and your registration was not updated before the convention, please bring your current government-ID, plus one of the following:
Government-ID that has your previous name, or;
The official name change certificate that shows both the previous and current names
In all circumstances, you have the opportunity to provide your preferred name in the registration form. We will use your preferred name, the legal name will just be visually matched to your identification for verification purposes and not spoken out loud.
How do I register as a dealer/dealer’s assistant?
For approved dealers, the Dealers team will send an email that has exclusive links to dealer registration options. Dealers and their assistants should register as soon as possible as per the email. Late registrations cannot be guaranteed, especially if we reach registration capacity. For any questions regarding dealer registration, please contact our Dealers team via the Contact Us page after September.
Coming soon — check back later for updates!
Panels & Events We’ve host a wide variety of informative and entertaining panels at Furnal Equinox, including panels involving arts & craftsmanship, literature, comedy, discussion & focus groups, and stage performance. You’ll be able to view our schedule online approximately one month before the event. Most of our panels and events take place in conference rooms within the convention space at the Sheraton Centre Toronto. A convention map will be available on our website and at the event to help you navigate the space. Not all panelists are comfortable with recordings being made of their panels. If you're interested in filming, please check in with the panelist first. Large events like the Dance Competition or the Fursuit Games are commonly recorded by attendees. Please reach out to Press & Media Inquiries through our Contact Us page for any interests in recording for commercial or rebroadcast purposes.How can I find out what panels and events are happening at the convention?
Where do panels/events take place?
Can I film or record panels/events?
I'm interested in submitting a panel or event to the convention. How can I learn more?
I'd like to perform in one of Furnal Equinox's main events. Where can I learn more?
Attendee Policies All attendees must have a valid convention badge visibly on their person in designated “con space”, which is defined as space used exclusively by Furnal Equinox. Pets are not permitted in event space for safety and allergy-related reasons, unless cleared beforehand by Furnal Equinox for specific events (i.e. Charity animals). Service animals are permitted under the AODA (Accessibility for Ontarians with Disabilities Act). If you have questions about service animals, please reach out to our Accessibility team through the Contact Us page. Most fursuits do not fall under 'alternative apparel' as they are a common item that speaks to the core interests of the fandom. However, all alternative apparel restrictions apply to fursuiters as they do for any attendee. We know that in previous years our practices on apparel were not consistent or well communicated, and we understand that is frustrating for attendees. We're working on improving communication on these policies. Furnal Equinox has had the benefit of working with pup groups and panelists, and we aim to carry a lot of that experience forward into outlining our current policies. As the community continues to grow and other things become more popular, specific mention of these will likely enter our policies, so that attendees are clear on our position. We do this in the interest of fostering an environment where everyone can enjoy themselves, as well as give groups support to grow in a healthy manner. The intent of the guidelines are not made to single out any particular group, but to provide guidance for things which have increased in popularity and demand. Certain apparel items pose risks in the case of an emergency, and your safety is most important. We will only allow them under properly supervised conditions so that the wearer has the assistance they require. To make your convention smoother and help our staff address your concerns, please reach out to us before the convention through the Contact Us page and, if possible, attach a picture. Our staff take your privacy and comfort very seriously and will do our best to help. We’ve decided that 9pm is a reasonable time to relax our rules for events like the dance and other panels where alternative apparel is appropriate. As a result, we usually schedule programming that’s more friendly to alternative apparel during these time frames. Yes, but please do so respectfully and make your way directly from your hotel room to the convention space or vice versa. Entering other hotel or public spaces may be considered a disruption to other guests. Please respect the directions of hotel staff. Our Security team can help you with questions regarding acceptable attire, costume, props, or other items at the convention. Use the Contact Us page to reach out to our Security team and they’ll be happy to advise you. First, please comply with the request to change your clothing when asked. You are welcome to ask questions about what was unacceptable, please be respectful. If you believe, after reviewing the policy, that your apparel is appropriate, please take a photograph of the attire if you feel comfortable enough to do so, and do one of the following: In these cases, decisions may be escalated to the event Directors. The decision of the Directors is final.Can I get into the convention space without a badge? Can I bring a friend through without a badge?
Can I bring my pet to the convention?
Why does Furnal Equinox have an 'alternative apparel' policy?
Why is there a big focus on gear related to pup play?
Why are certain apparel items only allowed in certain panels?
What if what I want to wear is not on that list?
Why do the apparel guidelines change between 9pm and 3am?
Is it okay for me to wear my alternative apparel in the hallways or elevator of the hotel?
I’m not sure if what I’m wearing / bringing around the convention is appropriate. Who do I ask?
What if Security says my apparel was inappropriate and asks me to change?
I’d like to share my feedback / question / concern on a specific policy.
Bans Anyone banned from our event will receive a formal ban letter through email or conventional mail, depending on the information we have available to us. The letter will outline the reason for the ban, when the ban will end, and the necessary steps to challenge the ban. If you have not yet received a ban letter, you are not currently banned. While we do our best to get reliable sources during our assessment of a ban, we also need to assess the risk of having an individual attend our event. As a private and paid event, we do have the right to refuse any individual registration. In the event we feel it is safer to deny access to someone due to information brought to our attention, it's within our rights and our duty to respect the safety of our attendees. To respect our privacy policy, and to ensure that we're protected from slander or libel, we cannot share information about a ban to anyone other than the recipient of the ban and their approved representatives. Our Security team can be reached on our Contact Us page. Please provide as much information about the person you're concerned with, any evidence or supporting references you have, and how you feel they'll be a risk to the event. Submitting this information is not a guarantee of a ban.Am I banned from this event?
I shouldn't be banned! This isn't true!
Is this person banned from your event?
This person should be banned from your event!
