Our "Guest" Tier registration level will be available for sale until the convention, or we reach venue capacity. However, all other tiers will only be available until December 31st or while supplies last. As we only have a limited quantity of each tier available, we will likely sell out of all registration tiers. Therefore, we recommend registering early to avoid disappointment.

For full details, check out our Registration page! 

Day passes are only sold during the month of March, and only if we have not reached venue capacity. If you are considering attending for more than one day, a "Guest" tier registration saves money and time.

If you are travelling a long distance to attend Furnal Equinox, we strongly recommend pre-purchasing a "Guest" tier registration online to avoid the potential disappointment of passes sold out at the door.

Unfortunately, we do not sell night passes. You must purchase at least a day pass to attend and participate in convention events and dances.

There is a limited number of registrations available for every tier. Avoid disappointment by registering early!

For "Supporter" and higher tiers of registrations:  The last day these will be available is December 31, 2025. After this date, they will only be sold if there are any cancellations. 

For our "Guest" tier registrations, this tier will be available until the convention or until we reach venue capacity.  If you are considering attending for more than one day, a "Guest" tier registration saves money and time. 

If you are travelling a long distance to attend Furnal Equinox, we strongly recommend pre-purchasing a "Guest" tier registration online to avoid the potential disappointment of passes being sold out at the door.

You should have received a registration confirmation message to the email address you specified. If you can't find this email (or no longer have access to your email account), you can check in with our Registration team on the Contact Us page.

Your registration confirmation email contains a link to view your registration. When viewing your registration, you may see the following options: 

1. “Change Ticket Types” to upgrade registration tiers, and
2. “Edit/Complete Info”, which allows you to select clothing sizes (for certain tiers), add dietary restrictions (for certain registration tiers), add merchandise, or change registration details.

If you are upgrading registration tiers, make sure you complete both options #1 and #2 in order. 

If you do not see these options, you will need to reach out to our Registration team on the Contact Us page for further assistance. Certain registration options are not available after December 31.  

Your registration is tied to your legal name and ID. 

During pre-registration, you may change your account information if you wish to assign a registration to someone else. Please see the previous question for details. 

Giving or ‘selling’ your badge away to someone else or attempting to access convention space with a badge other than your own will incur penalties for all persons involved. 

You are only allowed to pick up a badge for yourself, from a registration that matches the information on your ID. 

You cannot:

• Register for more than one badge under your name
• Use your ID to pick up multiple badges.
• Bring another person's ID to pick up their badge.
• Ask the registration team to provide you with another person's badge. 

Please note: If you received a room within our room block at the Westin, you cannot request a refund on your registration without also cancelling your hotel booking. The hotel deposit is nonrefundable even if you choose to cancel your registration. You also cannot downgrade your registration if you have received a room within our room block. Individuals who received a room in our room block can only request a refund/rollover which will cause your room booking to be cancelled and the room deposit to be forfeited.

Deadlines: 

Refund/Rollover/Downgrade of Supporter or higher tiers:  December 31, 2025, 11:59 PM ET
Refund of Guest tier:  January 31, 2026, 11:59 PM ET
Rollover of Guest tier:  February 28, 2026, 11:59 PM ET 

Furnal Equinox commits to a number of costs months before the start of the convention. The following refund policy is in place to offset costs of cancellations. 

• Refunds/downgrades are subject to a 3% charge to cover payment/system processing fees.
• Rollovers are not subject to the charge. A voucher code will be issued, equal to the amount paid for your registration. 
• Vouchers issued during FE2025 registrations are valid for FE2026 registration and expire afterwards.   
• Vouchers issued during FE2026 registrations are valid for FE2027 registration and expire afterwards. 
• You may gift the voucher code to anyone – you do not need to notify Registration in advance.

In order to refund/downgrade/rollover a registration, you must send an email to registration@furnalequinox.com with the following: 

• Specify if it is a refund, downgrade, or rollover request 
• Write to us using the email address you used to register for Furnal Equinox 
• Please forward the original order/confirmation email if available. If not available, you must provide us with as much information as possible to verify your registration. 
• For refunds and downgrades, please state in the email that you accept the 3% charge to cover payment/system processing fees. We cannot complete your request without your acknowledgement of our refund policy. 
• If we write back to you requesting further information, please respond to us within one week. If there is no response from you after one week, the request will be considered closed, and no action will be taken.

Additional Notes: 

Please be advised that refunds will only be issued in Canadian funds, which may result in a different exchange rate compared to the original date of purchase. 

Our payment provider will provide refunds to the original method of payment within 120 days of registration. If you fall outside this date, we will use alternative methods to refund you your registration cost in Canadian dollars. Alternate methods may take 1-2 months of processing time. 

Refunds will be issued to the original cardholder. 

We accept many forms of photo ID, but the most common examples are:

• Driver's License
• Passport

In the event you don't have these documents and are a resident of Ontario, we recommend applying for an Ontario Photo Card.

Please present original forms of ID. Do not present photocopies, scans, or photos of your ID.

If you have additional questions, please reach out to our Registration team on the Contact Us page.

All minors must complete a Parental Consent Form and bring it to the convention when picking up their badge.

Minors under the age of 15 must also have a parent/guardian with them at all times in convention space.

The support person is not required to pay an admission fee.

In order for us to properly accommodate, please reach out to our Accessibility department on the Contact Us page for registration instructions.

Found badges are sent to the Registration department, not the Lost and Found at Con Ops. Please check with Registration during the convention.

Our Registration team offers a replacement badge at a $30 CAD fee, provided your ID matches an existing registration.

In the event you find your original badge following receiving a replacement, present both badges to the Registration department. The cost of the replacement badge will be refunded after the replacement badge is surrendered.

Giving your badge away to someone else and attempting to buy a replacement of the same badge, or attempting to access convention space with a badge other than your own will incur penalties for all persons involved.

The legal name on the registration must match your government-issued ID. 

If you have not received an official legal name change certificate or government-issued ID with your new name, please register using your current legal name. 

If your legal name has changed after you registered, contact us to update your registration with your new name. In some cases, you may directly edit your registration via a link in your registration confirmation. 

If your legal name has changed and your registration was not updated before the convention, please bring your current government-ID, plus one of the following: 

Government-ID that has your previous name, or; 
The official name change certificate that shows both the previous and current names 

In all circumstances, you have the opportunity to provide your preferred name in the registration form. 

For approved dealers, the Dealers team will send an email that has exclusive links to dealer registration options. Dealers and their assistants should register as soon as possible as per the email. Late registrations cannot be guaranteed, especially if we reach registration capacity. For any questions regarding dealer registration, please contact our Dealers team via the Contact Us page after September.